Privacy Policy
Last updated: July 30, 2023
This Privacy Policy explains how PaperRolls-N-More ("PaperRolls-N-More," "we," "us," or "our"), operated by VBS CAL LLC, collects, uses, shares, and protects information about you when you visit paperrolls-n-more.com (the "Site"), place an order, or otherwise interact with us. Serving businesses since 1989, we are committed to handling your information responsibly. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
Information you provide to us
- Contact and account details — name, company name, billing and shipping addresses, email address, and phone number.
- Order information — the products you purchase, order history, and related details.
- Payment information — payment card or other payment details, which are processed by our third-party payment processor(s) We do not store full payment card numbers on our own systems.
- Communications — information you provide when you contact us by phone, email, contact form, or when you submit a return, delivery, or credit request.
Information we collect automatically
- Device and usage data — IP address, browser type, device identifiers, pages viewed, links clicked, referring pages, and dates/times of access.
- Cookies and similar technologies — see Section 3 below.
Information we receive from third parties
- Analytics and advertising partners (such as Google, Microsoft, and LinkedIn) that help us measure and improve our marketing.
- Payment processors and fraud-prevention services that verify transactions.
- Shipping carriers that provide delivery status.
2. How We Use Your Information
- Process, fulfill, and ship your orders, and provide customer service.
- Communicate with you about orders, returns, credits, and support requests.
- Send marketing and promotional emails you have opted to receive, including order and supply reminders (you can unsubscribe at any time — see Section 6).
- Operate, maintain, secure, and improve the Site and our products.
- Measure and optimize our advertising and analytics (see Section 5).
- Detect and prevent fraud, and comply with legal obligations.
3. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, pixels, and similar technologies to operate the Site, remember your preferences and cart, understand how the Site is used, and deliver and measure advertising. These include:
- Essential cookies — required for core features such as your shopping cart and checkout.
- Analytics cookies — such as Google Analytics, to understand Site usage.
- Advertising cookies — such as the Google Ads remarketing tag, Microsoft Advertising UET tag, and LinkedIn Insight Tag {{VERIFY_PIXELS_INSTALLED}}, used to show you relevant ads and measure their performance.
Most browsers let you refuse or delete cookies through their settings. Blocking some cookies may affect how the Site works. For advertising opt-outs, see Section 5.
4. How We Share Your Information
We do not sell your personal information for money. We share information only as described here:
- Service providers — companies that host the Site, process payments, ship orders, send email, and provide analytics and advertising on our behalf.
- Advertising and analytics partners — as described in Section 5. Depending on your state, some of this activity may be considered "sharing" for targeted advertising. {{VERIFY_CCPA_SELL_SHARE}}
- Legal and safety — when required by law, to enforce our terms, or to protect the rights, property, or safety of PaperRolls-N-More, our customers, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets.
5. Advertising and Analytics
We use third-party services to advertise our products and measure results. These partners may use cookies and similar technologies to collect information about your activity on our Site and other sites over time to show you relevant ads. You can manage or opt out of interest-based advertising through the following:
6. Marketing Emails
If you have opted in, we send promotional and reminder emails. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us. We will still send transactional messages related to your orders, returns, and account.
7. Data Retention
We keep personal information for as long as needed to provide our services, maintain business and order records, resolve disputes, and comply with legal, tax, and accounting requirements. Given our long history of serving repeat business customers, order records may be retained for extended periods for account and reordering purposes.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including secure (encrypted) transmission during checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your personal information.
California residents (CCPA/CPRA)
If you are a California resident, you may have the right to know what personal information we collect, to request deletion or correction, to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising, and not to be discriminated against for exercising your rights. To opt out of advertising-related sharing, use the opt-out tools in Section 5 or contact us using the details below. {{VERIFY_CCPA_APPLIES}}
Other U.S. state residents
Residents of certain other states (such as Virginia, Colorado, Connecticut, Utah, and others) may have similar rights under their state privacy laws. You may exercise applicable rights by contacting us using the information below.
To make a request, contact us using the details in Section 13. We will verify your request and respond as required by applicable law.
10. Children's Privacy
The Site is intended for businesses and adults and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
The Site may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page. Your continued use of the Site after changes take effect means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: