RETURNS

PaperRolls-N-More.com accepts returned product within 30 days of receipt. If PaperRolls-N-More.com is responsible for the return, we will pay the return charges and give credit for returned product once it's received and inspected. When a customer is responsible for a return, the return freight charges will be paid by the customer prior to the pick up of the product. The restocking fee of 20% will be deducted from the credit issued to the customer once the product is received and inspected.

To request a return, please complete our Returns, Delivery Discrepancies, & Credits Requests form. Once a request for a return has been approved, we will issue a Return Tag to the customer. This Return Tag will allow the product to be dropped off to a courier by the customer within 5 business days. A Return Tag will not be issued if the customer is responsible for shipping back product.

Please note, some products are non-returnable once they have been opened, regardless of the reason for return. Some special order products may not be returnable due to manufacturer policy. Defacing of the original packaging will cause an automatic denial for credit. Product must be in re-sellable condition and in a protective outer box to qualify for a return. When requesting a return, you will be required to upload at least one picture of the product, and more pictures may be required. Once product has been received, a credit will be applied to the original payment method after inspection of items for quantity, defect, and damages. Credits are usually issued within 1 to 5 business days after the inspection.

CANCELLATIONS

An order can only be cancelled if the product has not been shipped. Customers requesting orders to be cancelled during shipment will be liable for all billing costs incurred up to the point of cancellation; otherwise it will be treated as a return.

If an incorrect product(s) is sent to you by mistake, the correct product will be shipped out promptly. If the customer chooses to refuse the replacement, the order will be treated as a cancellation. The customer will be liable for the costs incurred up to the point of cancellation.

DISCREPANCIES & CARRIER LIABILITY

All claims against an order/delivery must be reported to PaperRolls-N-More.com within 5 business days of delivery, so appropriate action can be taken immediately. Extreme weather, accidents or incidences beyond our control caused by courier, may delay your shipment(s). PaperRolls-N-More will not be held liable for these delays and costs in transit and no refund will be issued. If your product is delivered damaged or you are missing part of your order, contact us immediately and a claim can be initiated. You may be asked first to provide pictures of your delivery/products and upload them to the below "Start a Claim" button so we may begin the claim process.

If a claim is derived from an order of engineering plotter paper and is less than 25% damaged due to transit, a 33% credit of the damaged roll will be issued due to 75%+ of the roll still being usable.

If a claim involves a customer disputing a delivery from our carrier, an investigation will be initiated, unless it is a residential address (see below). While researching, the customer is responsible for costs involved in reshipment of products until resolution. At that time, either a credit or charge will be applied to the customer.

Definition of Residential Address: Any address which is on record with the shipping provider(s) as a dwelling where people reside is considered a "Residential Address," regardless of if you are operating a business out of this location or not. Shipping providers require no signature confirmation for delivery to residential addresses unless the customer pays for this service prior to shipment; therefore, any package(s) sent to residential addresses will not qualify for claims of discrepancy or liability. Loss or damage is excluded if it is reported by the shipping provider.

DAMAGED CORES

If the core on your wide format paper rolls is damaged, but the paper is otherwise intact, we will send a replacement core free of charge. Please reach out to us at sales@paperrolls-n-more.com or call us at 480-929-9000.

FEES & OTHER CHARGES

Interest will be charged at a rate of 1.5% per month on all invoices exceeding approved credit terms. A 20% restocking fee will be charged on all returned items due to costs involved in the pickup and restocking of the products. $25.00 will be applied to any account sent to collections. If a check is returned as a Non-Sufficient Fund, the customer is responsible for a $35.00 NSF fee. Charge-backs on credit card transactions from the customer will be liable for a $30.00 merchant fee, a $35.00 bank fee, and the price of product(s) if applicable.

Returns, Delivery Discrepancies, & Credits Requests