Terms of Service
Normal order and delivery processing is 1 to 5 business days from receipt of order. We retain full interest of items purchased until full payment has been received. When a Credit Card or COD is necessary, the customer must return a signed authorization form as soon as possible to prevent any delays in the order being processed. In the event of failure to pay for accepted products, the customer will be liable to pay any and all interest charges, collection and legal expenses, including reasonable attorney’s fees even though no suit or action is filed hereon. In the event a suit or action is filed, it is agreed that any such suit or action shall be filed, heard and decided in Maricopa County, AZ.
Once a request for a return has been approved, we will issue a Return Tag to be dropped off to a courier by the customer within 5 business days, unless customer is responsible for shipping back product(s). Some products are non-returnable once they have been opened, regardless of the reason for return. Defacing of the original packaging will cause an automatic denial for credit. This product must be in re-sellable condition and in a protective outer box. Once product(s) have been received, a credit will be applied to their original payment method after inspection of items for quantity, defect, and damages. Credits are usually issued within 1 to 5 business days after the inspection.
When a customer is responsible for a return, the return freight charges will be paid by the customer prior to the pick up of the product. Once the product is received and inspected, the restocking fee of 20% will be deducted from the credit issued to the customer. If PaperRolls-N-More.com is responsible for the return, we will pay the return charges. Credit will only be given for returned product within 30 days of receipt.
An order can only be cancelled if the product has not been shipped. Customers requesting orders to be cancelled during shipment will be liable for all billing costs incurred up to the point of cancellation; otherwise it will be treated as a return.
If an incorrect product(s) is sent to you by mistake, the correct product will be shipped out promptly. If the customer chooses to refuse the replacement, the order will be treated as a cancellation. The customer will be liable for the costs incurred up to the point of cancellation.
DISCREPANCIES & CARRIER LIABILITY
All claims against an order/delivery must be reported to PaperRolls-N-More.com within 5 business days of delivery, so appropriate action can be taken immediately. Extreme weather, accidents or incidences beyond our control caused by courier, may delay your shipment(s). PaperRolls-N-More will not be held liable for these delays and costs in transit and no refund will be issued. If your product is delivered damaged or you are missing part of your order, contact us immediately and a claim can be initiated.
If a claim involves a customer disputing a delivery from our carrier, an investigation will be initiated, unless it is a residential address (see below). While researching, the customer is responsible for costs involved in reshipment of products until resolution. At that time, either a credit or charge will be applied to the customer.
Definition of Residential Address: Any address which is on record with the shipping provider(s) as a dwelling where people reside is considered a "Residential Address," regardless of if you are operating a business out of this location or not. Shipping providers require no signature confirmation for delivery to residential addresses unless the customer pays for this service prior to shipment; therefore, any package(s) sent to residential addresses will not qualify for claims of discrepancy or liability. Loss or damage is excluded if it is reported by the shipping provider.
FEES & OTHER CHARGES
Interest will be charged at a rate of 1.5% per month on all invoices exceeding approved credit terms. A 20% restocking fee will be charged on all returned items due to costs involved in the pickup and restocking of the products. $25.00 will be applied to any account sent to collections. If a check is returned as a Non-Sufficient Fund, the customer is responsible for a $35.00 NSF fee. Charge-backs on credit card transactions from the customer will be liable for a $30.00 merchant fee, a $35.00 bank fee, and the price of product(s) if applicable.
Everything on our website is the property of PaperRolls-N-More.com company. Permission is necessary to distribute or re-print any literature or prices from this website.
It is the responsibility of the customer to inform PaperRolls-N-More.com of all changes in their account. Any charges resulting from inaccuracies not reported to our company will be the responsibility of the customer to pay.