Your Thermal Paper and POS Supplier

FAQ

Q..Do I have to place a minimum order?

A..No.  We do not have a minimum order size.

Q..What are my shipping costs?

A..You will know the charges before you place your order. They will be in your shopping cart. 

Q..When can I expect my order?

A..We ship our orders UPS Ground and should arrive in 1 - 5 days business days. If you need your order expedited, let us know and we will quote you on other UPS delivery options. We ship to the lower 48 United States via UPS Ground, with the exception of Hawaii/Alaska catagory products which ship via U.S. Postal Service.   ( Only products on our "Hawaii-Alaska" product page are available to ship to Hawaii-Alaska-Puerto Rico-Guam-U.S. Virgin Islands.) Bulk orders of 10+ cases may be shipped via a third party vendor.  We do not ship to international locations at this time.

Q..How can I pay for my order?

A..We accept Visa, Mastercard, American Express, Discover cards.

Q..Can we set up account terms with your company?

A..Yes, request an application where we can process it to approve account terms.

Q..What if I do not see my product on your website?

A..No problem! Call, fax or email us with your request.

Q..Do you offer auto shipments?

A..Absolutely! Let us know your time frame needed and we will schedule your deliveries accordingly.

Help

How to place an order

Call: 800 488-6679 or 480 929-9000 ex 112 for Our Sales Order Desk or leave a message so we may contact you as soon as possible to verify your order. OR, if you prefer, contact us below by:

E-mail: heather@PaperRolls-N-More.com

Fax: 480 929-9009

Website: www.paperrolls-n-more.com

Before we ship any orders, we check them for accuracy to minimize errors. We then process your order the same day before 3:00 pm Monday thru Friday Mountain Standard Time. Any surcharges that might arise from an order will be added to the invoice. Any order received on weekends or holidays will be processed the next business day. If a product is on back order, our customers will be informed as soon as possible.

Sales term & conditions

Normal order and delivery processing is 1 to 5 business days from receipt of order. We retain full interest of items purchased until full payment has been received. When a Credit Card or COD is necessary, the customer must return a signed authorization form as soon as possible to prevent any delays in the order being processed. In the event of failure to pay for accepted products, the customer will be liable to pay any and all interest charges, collection and legal expenses, including reasonable attorney’s fees even though no suit or action is filed hereon. In the event a suit or action is filed, it is agreed that any such suit or action shall be filed, heard and decided in Maricopa County, AZ.

Returns, Cancellations and Discrepancies Return policy

Once a request for a return has been approved, we will issue a UPS Call Tag to be dropped off to UPS by the customer within 5 business days.  Some products are non-returnable once they have been opened, regardless of the reason for return.  Defacing of the original packaging will cause an automatic denial for credit.  This product must be in re-sellable condition and in a protective outer box.  Once product(s) have been received, a credit will be applied after inspection of items for quantity, defect, and damages. When a customer requests pick up, appropriate freight, call tag and restocking fees will be deducted from the credit. Credit will only be given for returned product within 30 days of receipt.

Cancellations

An order can only be cancelled if the product has not been shipped. Customers requesting orders to be cancelled during shipment will be liable for all billing costs incurred to the point of cancellation; otherwise it will be treated as a return.

Discrepancies

All claims against an order must be reported to PaperRolls-N-More.com and VBS CAL, LLC within 5 business days of delivery, so appropriate action can be taken immediately.

Fees and other Charges

Interest will be charged at a rate of 1.5% per month on all invoices exceeding approved credit terms. 15% restocking fee will be charged on all returned items. $25.00 will be applied to any account sent to collections. If a check is returned as an NSF the customer is responsible for a $35.00 NSF fee. Chargeback’s on credit card transactions the customer will be liable for a $30.00 merchant fee and a $35.00 bank fee.

Product Guarantees

PaperRolls-N-More.com guarantees our products against defects and damages within 30 days of receipt of product. Replacement merchandise will be shipped as soon as possible. A credit for the original product will be issued after an inspection of returned product for quantity, defect, or damages. If, after inspection, there are no defects or damages, the customer will be charged freight and a 15% restocking charge.

Become a reseller

PaperRolls-N-More.com pairs up with many resellers and distributors where we provide a beneficial service to their customers. We process, ship and deliver orders based on the needs of each distributor and with a blind label. We make every attempt at pleasing your customer just like you would.

Price Match Guarantee

We will not be under sold! We guarantee the lowest prices. If you find a better price, call our Order Desk at 800 488-6679 and we will meet or beat our competition.  This applies to POS products only.

Free shipping

We offer free freight on 10 or more cases of paper within the continental United States. Most paper roll  products can be mix and matched to meet the 10 case minimum for free freight. In the event that an order incurs an extra surcharge due to a special type of delivery, such as residential delivery or a remote area surcharge, the customer will be notified prior to shipment and it be will the responsibility of the customer to pay.

Terms of use of website

Everything on our website is the property of PaperRolls-N-More.com and VBS CAL LLC companies. Permission is necessary to distribute or re-print any literature or prices from this website.

It is the responsibility of the customer to inform PaperRolls-N-More.com and VBS CAL LLC of all changes in their account. Any charges resulting from inaccuracies not reported to our company will be the responsibility of the customer to pay.

Disclaimers

We strive to maintain and update our website to the best of our ability with current and error free information. We reserve the right to change some information due to price fluctuations, market changes or any unseen variance without notice. We also reserve the right to refuse service to any customer.

Under no circumstances will PaperRolls-N-More.com and VBS CAL LLC be held responsible for any damages and/or lost revenue arising from using our website or products.

It is prohibited for any information on this website to be reproduced or exported without the permission of PaperRolls-N-More.com and VBS CAL LLC.

Privacy and Security

We collect and store information provided by the customer to establish an account. We do not resell any information to outside sources. This information is strictly used in-house for re-orders requested by the customer. We will use this data to contact our customers to check on future stock levels.