Questions? CALL 800 488-6679

FAQs
Q. Do I have to place a minimum order?
No. We do not have a minimum order size.
Q. What are my shipping costs?
You will know the charges before you place your order. They will be in your shopping cart.
Q. When can I expect my order?

Your order should arrive within 1 - 5 business days. If you need your order expedited, let us know and we will quote you on other delivery options. We ship to the lower 48 United States for our main products. Only products on our "Hawaii-Alaska" product page are available to ship to Hawaii-Alaska-Puerto Rico-Guam-U.S. Virgin Islands. We do not ship to international locations at this time.

Q. How can I pay for my order?
We accept Visa, MasterCard, American Express, Discover cards, and PayPal.
Q. Can we set up account terms with your company?

Yes, call or email to request an application. Your application will take 1-5 business days to process. You will be contacted once processed.

Q. What if I do not see my product on your website?
No problem! Call, fax or email us with your request.
Q. Do you offer auto shipments?
Absolutely! Let us know your time frame needed and we will schedule your deliveries accordingly.
Q. Do I Have to pay sales tax?

If you live in California or Arizona you are required to pay Sales Tax. This will be calculated in the shopping cart or through checkout. For all other states, you are subject to your state and local use tax.


PRODUCT GUARANTEES

PaperRolls-N-More.com guarantees our products against defects and damages within 30 days of receipt of product. Replacement merchandise will be shipped as soon as possible. A credit for the original product will be issued after an inspection of returned product for quantity, defect, or damages. If, after inspection, there are no defects or damages, the customer will be charged freight and a 20% restocking charge.

RESELLER PROGRAM
PaperRolls-N-More.com pairs up with many resellers and distributors where we provide a beneficial service to their customers. We process, ship and deliver orders based on the needs of each distributor and with a blind label. We make every attempt at pleasing your customer just like you would.
PRICE MATCH GUARANTEE
We will not be under sold! We guarantee the lowest prices. If you find a better price, call our Order Desk at 800 488-6679 and we will meet or beat our competition. Any offer must be verified and valid. This applies to POS products only.
FREE SHIPPING
We offer free freight on 6 or more cases of paper rolls within the continental United States. Most paper roll products can be mix and matched to meet the 6 case minimum for free freight. In the event that an order incurs an extra surcharge due to a special type of delivery, such as residential delivery or a remote area surcharge, the customer will be notified prior to shipment and it be will the responsibility of the customer to pay.

Option 1 - Check out on our website at www.paperrolls-n-more.com

Option 2 - Call 800 488-6679 or 480 929-9000 ext. 104 for our Sales Order Desk, or leave a message so we may contact you as soon as possible to verify your order.

Option 3 - E-mail your order to sales@paperrolls-n-more.com

*NOTE: Before we ship any orders, they are checked for accuracy to minimize errors. We then process your order the same day before 3:00 pm Monday thru Friday, Mountain Standard Time. Any surcharges that might arise from an order will be added to the invoice. Any order received on weekends or holidays will be processed the next business day. If a product is on back order, our customers will be informed as soon as possible.

Normal order and delivery processing is 1 to 5 business days from receipt of order. We retain full interest of items purchased until full payment has been received. When a Credit Card or COD is necessary, the customer must return a signed authorization form as soon as possible to prevent any delays in the order being processed. In the event of failure to pay for accepted products, the customer will be liable to pay any and all interest charges, collection and legal expenses, including reasonable attorney’s fees even though no suit or action is filed hereon. In the event a suit or action is filed, it is agreed that any such suit or action shall be filed, heard and decided in Maricopa County, AZ.

Once a request for a return has been approved, we will issue a Return Tag to be dropped off to a courier by the customer within 5 business days, unless customer is responsible for shipping back product(s). Some products are non-returnable once they have been opened, regardless of the reason for return. Defacing of the original packaging will cause an automatic denial for credit. This product must be in re-sellable condition and in a protective outer box. Once product(s) have been received, a credit will be applied to their original payment method after inspection of items for quantity, defect, and damages. Credits are issued in 1-5 business days after the inspection.

When a customer is responsible for a return due to a cancellation or wrong product ordered, appropriate freight, call tag and restocking fees will be deducted from the credit. If PaperRolls-N-More.com is responsible for the return, we will pay the return charges. Credit will only be given for returned product within 30 days of receipt.

CANCELLATIONS
An order can only be cancelled if the product has not been shipped. Customers requesting orders to be cancelled during shipment will be liable for all billing costs incurred to the point of cancellation; otherwise it will be treated as a return.
DISCREPANCIES
All claims against an order/delivery must be reported to PaperRolls-N-More.com within 5 business days of delivery, so appropriate action can be taken immediately.
FEES & OTHER CHARGES
Interest will be charged at a rate of 1.5% per month on all invoices exceeding approved credit terms. A 20% restocking fee will be charged on all returned items due to costs involved in the pickup and restocking of the products. $25.00 will be applied to any account sent to collections. If a check is returned as a Non-Sufficient Fund, the customer is responsible for a $35.00 NSF fee. Charge-backs on credit card transactions from the customer will be liable for a $30.00 merchant fee, a $35.00 bank fee, and the price of product(s) if applicable.

Everything on our website is the property of PaperRolls-N-More.com company. Permission is necessary to distribute or re-print any literature or prices from this website.

It is the responsibility of the customer to inform PaperRolls-N-More.com of all changes in their account. Any charges resulting from inaccuracies not reported to our company will be the responsibility of the customer to pay.

DISCLAIMERS


We strive to maintain and update our website to the best of our ability with current and error free information. We reserve the right to change some information due to price fluctuations, market changes or any unseen variance without notice. We also reserve the right to refuse service to any customer.
Under no circumstances will PaperRolls-N-More.com be held responsible for any damages and/or lost revenue arising from using our website or products.
It is prohibited for any information on this website to be reproduced or exported without the permission of PaperRolls-N-More.com.
PRIVACY & SECURITY
We collect and store information provided by the customer to establish an account. As we do not have access to your credit card once a customer places their orders, we can not store credit cart numbers or keep them on file. We do not resell any information to outside sources. This information is strictly used in-house for re-orders requested by the customer. We will use this data to contact our customers to check on future stock levels.

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